TERMS AND CONDITIONS

Last updated: 5 June 2026

OVERVIEW

Welcome to Oreno.

These Terms and Conditions apply to OrenoHobbies, ABN 36 594 494 125, trading as Oreno Hobbies, OrenoBeys, and any other store, website, sales channel, event stall, social media account, invoice, or direct sales channel operated under the Oreno name.

In these Terms, “Oreno”, “we”, “us” and “our” refers to OrenoHobbies, ABN 36 594 494 125.

These Terms apply to:

- OrenoHobbies.com
- OrenoBeys.com
- Oreno Hobbies
- OrenoBeys
- Event sales
- Pop-up sales
- Direct message sales
- Invoice sales
- Pickup orders
- Pre-orders
- Mystery products
- Memberships
- Giveaways
- Promotions
- Any other Oreno-operated sales channel

OrenoBeys started as a Beyblade-focused store. Oreno Hobbies is part of the wider Oreno brand and may sell trading card supplies, plushies, collectibles, imported items, used items, hobby products, accessories, and other products.

OrenoBeys may continue to focus on Beyblade-related products, parts, accessories, imported products, official products, fan-made products, event products, and 3D printed accessories.

Oreno Hobbies may focus on trading card supplies, plushies, collectible items, imported goods, used items, cleaned collectible stock, and other hobby products.

By visiting our website, placing an order, buying from us at an event, purchasing through invoice, using a discount code, joining a membership, entering a giveaway, or interacting with Oreno, you agree to these Terms and Conditions.

If you do not agree to these Terms, do not use our website, place an order, or buy from Oreno.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

SECTION 1 - BUSINESS DETAILS

Legal business name: OrenoHobbies

ABN: 36 594 494 125

Trading names: Oreno Hobbies, OrenoBeys, Oreno

Contact email: Support@orenobeys.com

Location: Sydney, New South Wales, Australia

SECTION 2 - AGE, ACCESS AND ACCOUNT USE

By using our website or purchasing from us, you confirm that you are old enough to enter into a purchase contract in your location, or that you have permission from a parent or guardian.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for keeping your account login details secure.

You must not use our website, checkout, membership area, or customer account system for fraud, abuse, spam, harassment, scraping, or any unlawful purpose.

We may refuse service, cancel orders, suspend accounts, or block access if we believe a customer is abusing the website, creating fraudulent orders, misusing promotions, harassing staff, or breaching these Terms.

SECTION 3 - OUR PRODUCTS

We sell hobby products, collectibles, trading card supplies, accessories, toys, imported items, used items, new items, event products, official products, fan-made items, third-party products, and 3D printed products.

Products may include, but are not limited to:

- Beyblade products
- Beyblade parts
- Beyblade accessories
- Trading card supplies
- Sleeves
- Card protectors
- Deck boxes
- Plushies
- Collectibles
- Imported Japanese goods
- Used collectible items
- New collectible items
- Loose items
- Boxed items
- Display items
- Fan-made accessories
- 3D printed accessories
- Mystery products
- Pre-order products
- Event-only products

Customers are responsible for reading the full product title, description, photos, condition notes, inclusions, exclusions, warnings, shipping notes, and pre-order details before purchasing.

If a listing says “part only”, “blade only”, “ratchet only”, “bit only”, “sleeves only”, “accessory only”, “plush only”, “no box”, “used”, “loose”, “opened”, “damaged packaging”, “no packaging”, or similar wording, only the listed item is included.

We are not responsible if you order the wrong item because you did not read the listing properly.

SECTION 4 - PRODUCT IMAGES, COLOURS AND VARIATIONS

We try to display products as accurately as possible.

However, product images are for reference only.

Colours, finishes, sizes, packaging, labels, textures, and small details may look different due to:

- Lighting
- Camera quality
- Screen settings
- Supplier batch differences
- Manufacturing differences
- Import versions
- Product age
- Storage conditions
- Previous ownership
- Packaging changes
- Minor factory variation

Unless the product is faulty, unsafe, materially different, or not as described under Australian Consumer Law, minor cosmetic differences do not automatically qualify for a refund, replacement, or exchange.

SECTION 5 - NEW, USED, IMPORTED AND COLLECTIBLE ITEMS

Oreno may sell new, used, imported, pre-owned, loose, opened, display, second-hand, cleaned, or collectible items.

Used and collectible products may show signs of age, handling, storage, previous display, packaging wear, small marks, fading, creases, dents, scuffs, paint wear, or other cosmetic imperfections.

Where possible, we will describe the product condition clearly.

Customers must read condition notes before purchasing.

Used, rare, imported, discontinued, or hard-to-source items may not be replaceable with the exact same item if there is an issue, because identical stock may not be available.

If a used or collectible item has a condition issue that was clearly shown or described before purchase, that known issue is not considered a new fault.

This does not remove any rights you may have under Australian Consumer Law.

SECTION 6 - OFFICIAL, FAN-MADE, 3D PRINTED AND THIRD-PARTY PRODUCTS

Oreno may sell a mix of official products, imported products, fan-made products, 3D printed products, partner-made products, custom accessories, and third-party products.

Where possible, product listings will state whether an item is official, fan-made, 3D printed, imported, used, loose, custom, or supplied by a third party.

Fan-made and 3D printed products are not official products unless clearly stated.

3D printed products may have:

- Layer lines
- Small surface marks
- Minor fit variation
- Support marks
- Texture differences
- Colour differences
- Small cosmetic imperfections

These are normal characteristics of 3D printed products and are not automatically considered faults.

SECTION 7 - BRANDS, TRADEMARKS AND AFFILIATION

Unless clearly stated, Oreno is not owned by, operated by, sponsored by, endorsed by, or officially affiliated with Takara Tomy, Hasbro, Beyblade, Nintendo, The Pokémon Company, Pokémon, Bandai, Konami, Disney, Shopify, or any other third-party brand owner.

Any third-party names, trademarks, product names, logos, characters, or brand references are used only to identify, describe, resell, or explain compatibility with the products being sold.

All third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 8 - PRODUCT COMPATIBILITY AND CUSTOMER RESPONSIBILITY

Customers are responsible for checking whether a product is suitable for their intended use.

This includes checking compatibility with:

- Existing products
- Tournament rules
- Game rules
- Card sizes
- Sleeve sizes
- Storage needs
- Launchers
- Stadiums
- Accessories
- Age suitability
- Safety requirements
- Personal preferences

Oreno does not guarantee that a product will suit every customer’s preferred use, tournament format, play style, collection standard, display setup, or performance expectation.

SECTION 9 - STOCK AVAILABILITY

All products are subject to availability.

Adding an item to your cart does not reserve the item. Stock is only reserved once checkout has been completed and payment has been received.

Oreno may cancel and refund an order if:

- Stock becomes unavailable
- There is a stock counting error
- A supplier cannot provide the item
- The product is damaged before dispatch
- The listing contained an error
- The price was listed incorrectly
- The order appears suspicious, fraudulent, abusive, or high-risk
- The customer has breached these Terms
- The order cannot reasonably be fulfilled

If an order cannot be fulfilled, Oreno will provide a refund for the unavailable item or affected order.

SECTION 10 - ORDERS

When you place an order, you are making an offer to purchase from Oreno.

Your order is not accepted until we confirm and process it.

We may accept, decline, cancel, hold, or refund an order where reasonably necessary.

Customers are responsible for checking that all order details are correct, including:

- Name
- Email address
- Phone number
- Shipping address
- Product selection
- Quantity
- Size
- Colour
- Version
- Condition
- Pickup or shipping method

If you notice an error, contact Oreno as soon as possible.

We cannot guarantee changes can be made after an order has been packed, processed, handed to an event team, or dispatched.

SECTION 11 - PRICING

All prices are listed in Australian Dollars unless otherwise stated.

Prices may change at any time without notice.

Oreno may offer different prices across:

- Websites
- Events
- Pop-up stalls
- Invoices
- Social media
- Marketplaces
- Memberships
- Promotions
- Bundles
- Direct sales

Oreno is not required to honour old prices, expired discounts, mistaken prices, or pricing errors.

If a product is listed at an incorrect price, Oreno may cancel the order and provide a refund.

SECTION 12 - PAYMENT

Payment must be made in full before an order is dispatched unless otherwise agreed in writing.

Oreno may accept payment through:

- Website checkout
- Invoice
- PayPal
- Card payment
- Square
- Event POS
- Bank transfer
- PayID
- Other available payment methods

Oreno may cancel, delay, or hold an order if:

- Payment fails
- Payment is reversed
- A chargeback is opened
- Fraud checks fail
- Payment appears suspicious
- Billing or delivery details appear incorrect
- Further confirmation is required

SECTION 13 - SHIPPING AND DELIVERY

Oreno ships orders using available postal or courier services.

Delivery timeframes are estimates only and are not guaranteed unless clearly stated in writing.

Delays may occur due to:

- Australia Post
- Courier delays
- Customs delays
- Public holidays
- Weather events
- Supplier delays
- Strikes
- Incorrect addresses
- Parcel redirection
- Missed deliveries
- High-volume periods
- Events outside our control

Customers are responsible for providing a complete and accurate shipping address.

If a parcel is returned to Oreno due to an incorrect address, failure to collect, refusal of delivery, or another customer-caused delivery issue, the customer may need to pay additional postage before the order is resent.

If a parcel is delayed, lost, damaged, or not delivered, Oreno may assist with a carrier enquiry where possible.

Any refund, replacement, or solution will be assessed based on tracking, carrier investigation, insurance, order circumstances, and Australian Consumer Law.

SECTION 14 - PICKUP ORDERS AND EVENT COLLECTION

Oreno may offer pickup or event collection where available.

Customers are responsible for collecting their order at the agreed location, time, or event.

Pickup availability is not guaranteed for every order, event, or location.

If a customer does not collect their order, Oreno may hold the order, arrange shipping at the customer’s cost, or cancel and refund the order where reasonable.

SECTION 15 - INTERNATIONAL ORDERS

Oreno may accept international orders where shipping is available.

International customers are responsible for checking whether a product can legally be imported into their country.

International customers are responsible for customs duties, import taxes, local taxes, brokerage fees, clearance fees, handling fees, or other charges imposed by their country or delivery provider.

Oreno is not responsible for customs delays, customs inspections, customs seizures, import restrictions, unpaid duties, refusal of delivery, failure to collect, or delays caused by international postal or courier services.

If an international parcel is returned due to unpaid customs charges, incorrect address, refusal of delivery, failure to collect, or import restrictions, the customer may be responsible for the original shipping cost, return shipping cost, and any additional postage required to resend the order.

This does not remove any rights the customer may have under applicable consumer laws.

SECTION 16 - PRE-ORDERS

Pre-order products are items that are not currently ready for immediate dispatch.

By placing a pre-order, you acknowledge that:

- The item will not ship immediately
- Release dates are estimates only
- Arrival dates are estimates only
- Supplier delays may occur
- Shipping delays may occur
- Stock allocation may change
- Product details may change before release
- Your full order may be held until the pre-order item arrives
- Oreno will dispatch the item once it has arrived and is ready to ship
- If Oreno cannot supply the item, you will receive a refund for the unavailable item

Pre-order dates are based on supplier information, distributor information, release schedules, import timelines, and estimated shipping timeframes. These may change without notice.

Oreno is not responsible for delays caused by manufacturers, suppliers, distributors, customs, freight companies, couriers, postal services, or other circumstances outside our control.

SECTION 17 - COMBINED ORDERS

If an order contains both in-stock items and pre-order items, the full order may be held and shipped together once all items are available.

Customers who want in-stock items shipped separately should place separate orders or contact Oreno before purchasing.

Oreno is not responsible for delays to in-stock items where the customer has chosen to purchase them in the same order as pre-order items.

SECTION 18 - LIMITED, RARE AND EXCLUSIVE ITEMS

Some products may be limited, rare, imported, discontinued, event-exclusive, hard-to-source, short-stocked, or collectible.

These items may have limited quantities and may not be restocked once sold out.

Oreno does not guarantee future availability or restocks.

Rare and limited items may be priced based on sourcing difficulty, market value, supplier cost, rarity, demand, condition, and availability.

SECTION 19 - MYSTERY PRODUCTS AND RANDOM PRODUCTS

Oreno may sell mystery products, random products, mystery bags, random pulls, blind products, mystery parts, mystery accessories, or other surprise products.

By purchasing a mystery product, you acknowledge that:

- The item you receive is random
- You may not receive your preferred item
- You may receive a duplicate
- Pull rates, if listed, apply to the overall batch and do not guarantee a specific result for each customer
- Common, mid-tier, rare, and top-tier items may vary by product release
- You cannot request a specific item unless the listing clearly allows it
- Mystery products are not refundable simply because you dislike the item received
- Mystery products are not refundable simply because the item is common, duplicated, or not the item you hoped for

No change-of-mind refunds or exchanges are available for mystery products due to their random nature.

This does not remove your rights under Australian Consumer Law if the product is faulty, damaged, materially not as described, unsafe, or otherwise fails to meet consumer guarantees.

SECTION 20 - MEMBERSHIPS, SUBSCRIPTIONS AND MEMBER PERKS

Oreno may offer memberships, subscriptions, early access, member-only products, special offers, shipping upgrades, bonus items, giveaways, raffles, or other member benefits.

Membership benefits may change from time to time.

Membership perks are subject to availability, eligibility, timing, stock levels, and technical platform limitations.

Bonus items, free items, raffle prizes, member extras, and shipping upgrades may vary and are not guaranteed to be the same for every member or order.

Oreno may change, pause, remove, substitute, or cancel membership benefits where reasonably necessary.

If a membership or subscription service is changed, paused, or cancelled, Oreno will handle the situation in accordance with Australian Consumer Law.

SECTION 21 - FREE ITEMS, GOODIES, GIVEAWAYS AND PROMOTIONAL EXTRAS

Oreno may provide free items, samples, stickers, bonus products, promotional extras, giveaway prizes, raffle prizes, or other extras.

These are provided at Oreno’s discretion and may vary depending on stock availability.

Free items and bonus items have no cash value and cannot be exchanged, refunded, substituted on request, or redeemed for store credit.

If a free item is unavailable, Oreno may substitute it, provide a different item, or choose not to include one.

Giveaways and promotions may have separate rules, dates, eligibility requirements, limits, and conditions.

SECTION 22 - DISCOUNT CODES AND PROMOTIONS

Discount codes must be applied at checkout.

Discount codes cannot be applied retrospectively after an order has been placed unless Oreno chooses to do so.

Discount codes may have conditions, including:

- Expiry dates
- Minimum spend requirements
- Product exclusions
- One-use limits
- Customer eligibility
- Membership requirements
- Regional limits
- Event-only limits
- Website-only limits

Oreno may cancel, modify, or refuse discount codes if they are misused, expired, shared improperly, applied incorrectly, or affected by a website error.

Only one discount code may be used per order unless otherwise stated.

SECTION 23 - EVENT SALES AND POP-UP STALLS

Oreno may sell products at events, tournaments, pop-up stalls, community events, partner events, and hobby meetups.

Event stock may differ from website stock.

Event prices, discounts, payment methods, product selection, and availability may differ from the website.

Customers purchasing at events are responsible for checking the item before completing the purchase where possible.

Proof of purchase may be required for any issue after an event purchase.

Event purchases are subject to these Terms unless otherwise stated.

SECTION 24 - EVENTS, TOURNAMENTS AND COMMUNITY ACTIVITIES

Oreno may host, sponsor, support, attend, or sell products at hobby events, tournaments, community meetups, or partner events.

Customers and participants are responsible for following event rules, venue rules, safety instructions, tournament rules, staff directions, and any applicable age restrictions.

Oreno may refuse entry, remove a participant, cancel a booking, or refuse service where a person engages in unsafe, abusive, fraudulent, disruptive, or inappropriate behaviour.

Oreno is not responsible for injury, loss, theft, damage, missed matches, tournament results, disqualification, travel costs, or other losses connected to events, except where required by law.

SECTION 25 - CUSTOMER RESPONSIBILITY

Customers are responsible for:

- Reading product descriptions carefully
- Checking what is and is not included
- Choosing the correct item, colour, part, size, version, condition, or quantity
- Checking compatibility
- Providing accurate contact and shipping details
- Using products safely and appropriately
- Supervising children where required
- Following age warnings and choking hazard warnings
- Contacting Oreno promptly if there is an issue
- Keeping proof of purchase

Oreno is not responsible for customer error, incorrect product selection, misunderstanding of product inclusions, failure to read the listing, misuse, modification, or damage caused after delivery.

SECTION 26 - SAFETY WARNING

Products sold by Oreno may include toys, hobby products, collectibles, trading card supplies, accessories, spinning top parts, small parts, plastic items, metal items, 3D printed items, and other products.

Some products may contain small parts and may present a choking hazard.

Products are not suitable for children under three years of age unless clearly stated.

Products should be used only as intended and under appropriate adult supervision where necessary.

Customers are responsible for ensuring that products are age-appropriate, used safely, stored safely, and kept away from young children where necessary.

Oreno is not responsible for injuries, damage, or loss caused by unsafe use, misuse, modification, improper use, rough handling, inappropriate play environments, or failure to supervise children.

SECTION 27 - WEAR AND TEAR

Some hobby products are designed for play, battle use, handling, collecting, storage, or display.

Normal wear and tear may include:

- Scratches
- Marks
- Paint wear
- Sticker wear
- Plastic wear
- Metal contact marks
- Small dents
- Battle damage
- Loosening over time
- Performance changes after use
- Packaging wear
- Sleeve wear
- Display wear
- Minor cosmetic deterioration

Normal wear and tear is not considered a product fault.

Damage caused by misuse, rough handling, battle use, incorrect assembly, modification, drops, impacts, unsafe storage, or use outside intended purpose is not covered by refunds or replacements unless required by law.

SECTION 28 - REFUNDS, RETURNS AND REPLACEMENTS

Oreno handles refunds, returns and replacements in accordance with Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund, or other remedy if a product is faulty, damaged, unsafe, not as described, or does not meet consumer guarantees.

Oreno does not provide refunds or exchanges for change of mind, including:

- Finding the item cheaper elsewhere
- Ordering the wrong item
- Not reading the product description
- Choosing the wrong colour, part, size, condition, quantity, or version
- Disliking a mystery product result
- Receiving a duplicate mystery item
- Normal wear and tear
- Damage caused by misuse
- Damage caused by battle use
- Damage caused after delivery
- Products modified by the customer
- Products used incorrectly
- Packaging damage only, where the product itself is not damaged
- Minor cosmetic variation that does not affect use

To request assistance with a faulty, damaged, or incorrect item, customers should contact Oreno as soon as possible and provide:

- Order number
- Full name
- Clear photos or videos of the issue
- Photos of the packaging if relevant
- A clear explanation of the problem
- Proof of purchase

Contacting us quickly helps us investigate the issue, but nothing in these Terms removes any rights you may have under Australian Consumer Law.

Oreno may require the item to be returned for assessment before providing a remedy, where reasonable.

SECTION 29 - DAMAGED, FAULTY OR INCORRECT ITEMS

If an item arrives damaged, faulty, or incorrect, customers should contact Oreno as soon as possible.

Do not continue using the item if you believe it is faulty, damaged, unsafe, or incorrect.

Oreno may offer a replacement, repair, refund, partial refund, store credit, or another solution depending on the issue and the requirements of Australian Consumer Law.

If the issue is minor and can be reasonably fixed, Oreno may choose to repair, replace, or provide another suitable remedy.

If the issue is major, the customer may be entitled to choose between a refund or replacement where required by law.

SECTION 30 - LOST, STOLEN OR DELAYED PARCELS

If a parcel is delayed, appears lost, or tracking has not updated, customers should contact Oreno so we can review the order and assist where possible.

If tracking shows that a parcel has been delivered, Oreno may request further information from the customer and may assist with a carrier enquiry where possible.

Customers should ensure their delivery address is safe, secure, complete, and suitable for receiving parcels.

Refunds or replacements for lost, stolen, delayed, or damaged parcels will depend on tracking, carrier investigation, delivery evidence, insurance, order circumstances, and Australian Consumer Law.

SECTION 31 - PARTNER PRODUCTS AND THIRD-PARTY SELLERS

Oreno may sell, promote, source, or display products made, supplied, designed, fulfilled, or manufactured by independent partners, creators, distributors, suppliers, or third parties.

Where a product is supplied by a third party, Oreno may direct customers to the original supplier, maker, or manufacturer for product-specific information, support, warranty information, or claims.

This does not remove any rights a customer may have under Australian Consumer Law.

Oreno is not responsible for claims, statements, warranties, representations, or conduct made by third parties unless required by law.

SECTION 32 - COLLABORATION, SPONSORSHIP AND COMMUNITY RELATIONSHIPS

Oreno may collaborate with creators, clubs, tournament organisers, YouTubers, community groups, players, stores, venues, or event organisers.

A collaboration, sponsorship, discount code, event appearance, affiliate relationship, or partnership does not mean that the partner is legally responsible for Oreno orders, customer service, fulfilment, shipping, refunds, or product issues unless clearly stated in writing.

Customers must contact Oreno directly for Oreno order issues.

SECTION 33 - WEBSITE INFORMATION AND ERRORS

Oreno aims to keep website information accurate and up to date.

However, errors may occur, including errors in:

- Product descriptions
- Pricing
- Stock levels
- Images
- Colours
- Product names
- Release dates
- Shipping information
- Availability
- Discount codes
- Product categorisation

Oreno may correct errors, update information, cancel affected orders, or refund customers where necessary.

Oreno is not liable for genuine website errors, technical issues, typographical mistakes, or incorrect third-party information except where required by law.

SECTION 34 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may use third-party services, tools, plugins, payment processors, shipping platforms, email systems, review systems, analytics tools, or other technology providers.

These tools may be provided by companies such as Shopify, Squarespace, payment providers, shipping companies, marketing platforms, or other third parties.

We do not control every third-party service and are not responsible for outages, errors, delays, or issues caused by third-party providers, except where required by law.

Customers should review the relevant third-party policies where applicable.

SECTION 35 - RELATIONSHIP WITH WEBSITE PLATFORMS

Oreno may operate websites using platforms such as Shopify, Squarespace, or other e-commerce providers.

Any purchase you make from Oreno is made directly with OrenoHobbies, ABN 36 594 494 125, unless clearly stated otherwise.

Website platforms, payment processors, and third-party service providers are not responsible for Oreno products, orders, shipping, refunds, customer service, product issues, or event sales unless required by law or stated in their own terms.

SECTION 36 - PRIVACY

Personal information collected through our website or sales channels is handled in accordance with our Privacy Policy.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

By using our website or placing an order, you acknowledge that your personal information may be processed by Oreno and relevant third-party service providers for purposes such as:

- Processing orders
- Taking payment
- Shipping products
- Customer support
- Fraud prevention
- Email communication
- Marketing, where permitted
- Website operation
- Legal compliance

SECTION 37 - FEEDBACK, REVIEWS AND CUSTOMER CONTENT

If you submit reviews, feedback, photos, videos, messages, ideas, suggestions, or other content to Oreno, you allow Oreno to use that content for business purposes, including website listings, social media, advertising, customer support, product improvement, and promotional material.

You confirm that any content you provide is your own or that you have permission to provide it.

You must not submit content that is false, misleading, abusive, unlawful, defamatory, offensive, spam, or infringes someone else’s rights.

Oreno may remove, edit, refuse, or report customer content where reasonably necessary.

SECTION 38 - PROHIBITED USES

You must not use our website, services, products, events, or communication channels:

- For unlawful purposes
- To infringe intellectual property rights
- To harass, abuse, threaten, insult, or defame staff, customers, players, or community members
- To submit false or misleading information
- To create fraudulent orders
- To misuse chargebacks
- To spam, scrape, crawl, or copy website content
- To upload viruses, malware, or harmful code
- To interfere with website security
- To impersonate another person or business
- To manipulate giveaways, promotions, memberships, raffles, or mystery products
- To resell products while falsely claiming to represent Oreno
- To damage Oreno’s business, reputation, staff, customers, or community

We may refuse service, cancel orders, block customers, remove event access, suspend accounts, or take further action where these rules are breached.

SECTION 39 - CUSTOMER CONDUCT

Customers must interact with Oreno respectfully.

Oreno may refuse service, cancel orders, block accounts, restrict membership access, remove event access, or stop communication with customers who engage in:

- Harassment
- Abuse
- Threats
- Fraudulent claims
- Chargeback misuse
- False accusations
- Discriminatory conduct
- Spam
- Attempts to manipulate promotions, raffles, giveaways, or mystery products
- Repeated unreasonable behaviour
- Unsafe behaviour at events
- Behaviour that puts staff, customers, players, or community members at risk

This does not remove any rights a customer may have under Australian Consumer Law.

SECTION 40 - CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact Oreno first if there is an issue with an order.

If a customer opens a chargeback or payment dispute without first attempting to resolve the issue, Oreno may provide order records, tracking details, product descriptions, communication history, photos, and proof of fulfilment to the payment provider.

Oreno may refuse future orders from customers who misuse chargebacks or payment disputes.

SECTION 41 - INTELLECTUAL PROPERTY

All website content, including text, product descriptions, images, graphics, branding, layout, promotional material, event material, social media content, and original Oreno content belongs to Oreno or its content providers unless otherwise stated.

Customers and competitors may not copy, reproduce, resell, scrape, modify, publish, or use Oreno content for commercial purposes without written permission.

Third-party product names, brand names, character names, trademarks, logos, and intellectual property remain the property of their respective owners.

Use of third-party names is for product identification, compatibility, description, or resale purposes only.

SECTION 42 - RESALE

Unless otherwise agreed in writing, products purchased from Oreno are intended for personal use, collecting, play, gifting, display, or ordinary resale by customers at their own discretion.

Oreno is not responsible for how customers price, advertise, resell, modify, trade, or use products after purchase.

Customers must not falsely represent themselves as Oreno, an authorised Oreno representative, an official distributor of Oreno, or an official representative of any third-party brand.

SECTION 43 - DISCLAIMER

Information on our website is provided for general information and shopping purposes.

We aim to keep information accurate, but we do not guarantee that all website content will always be complete, current, error-free, or suitable for every customer’s intended use.

Products are provided as described in the relevant listing and subject to Australian Consumer Law.

Nothing in this disclaimer excludes, restricts, or modifies any consumer rights that cannot be excluded under Australian law.

SECTION 44 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Oreno is not liable for indirect, incidental, special, or consequential loss, including:

- Loss of profit
- Loss of opportunity
- Tournament loss
- Missed event participation
- Disappointment
- Collector value changes
- Resale value changes
- Market price changes
- Performance expectations
- Travel costs
- Time off work
- Loss caused by customer misuse

Where permitted by law, Oreno’s liability is limited to the amount paid for the affected product.

Nothing in these Terms excludes, restricts, or modifies any rights that cannot be excluded under Australian Consumer Law.

SECTION 45 - INDEMNITY

You agree to indemnify and hold harmless OrenoHobbies, Oreno Hobbies, OrenoBeys, their owners, staff, contractors, partners, suppliers, service providers, and affiliates from claims, losses, damages, liabilities, costs, or expenses arising from:

- Your breach of these Terms
- Your misuse of our website
- Your misuse of products
- Your violation of law
- Your infringement of third-party rights
- Your abusive, fraudulent, unsafe, or unlawful conduct
- Your unauthorised use of Oreno content or branding

This indemnity applies to the maximum extent permitted by law.

SECTION 46 - TERMINATION

We may terminate, suspend, restrict, or refuse access to our website, services, events, memberships, accounts, or sales channels where reasonably necessary.

Reasons may include:

- Breach of these Terms
- Fraud risk
- Abusive conduct
- Chargeback misuse
- Unsafe event behaviour
- Repeated unreasonable conduct
- Unlawful activity
- Attempts to damage Oreno, customers, staff, or the community

Any amounts owed up to the date of termination remain payable.

Sections relating to intellectual property, refunds, liability, customer conduct, privacy, chargebacks, indemnity, governing law, and Australian Consumer Law will continue to apply after termination where relevant.

SECTION 47 - SEVERABILITY

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be removed or limited to the minimum extent necessary.

The remaining sections will continue to apply.

SECTION 48 - WAIVER

If Oreno does not enforce a right or section of these Terms immediately, that does not mean we waive that right.

Any waiver must be clearly stated in writing.

SECTION 49 - ENTIRE AGREEMENT

These Terms, together with any policies linked on our website, form the agreement between you and Oreno regarding your use of our website, services, and purchases.

If a specific product, event, giveaway, promotion, pre-order, membership, or sale has extra written terms, those extra terms apply together with these Terms.

SECTION 50 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without written permission from Oreno.

Oreno may transfer, assign, or update its business structure, website, trading names, assets, or operations where reasonably necessary.

SECTION 51 - GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to these Terms, our website, or purchases from Oreno will be handled under the laws of New South Wales, Australia, subject to any rights you may have under Australian Consumer Law or other applicable laws.

SECTION 52 - CHANGES TO THESE TERMS

Oreno may update these Terms and Conditions from time to time.

The current version will be available on our website.

The updated version will apply from the date it is published, unless stated otherwise.

Customers should review these Terms before placing an order.

Your continued use of our website, services, or sales channels after changes are published means you accept the updated Terms.

SECTION 53 - CONTACT INFORMATION

Questions about these Terms, orders, shipping, product issues, refunds, replacements, or support should be sent to Oreno.

Business name: OrenoHobbies

ABN: 36 594 494 125

Trading names: Oreno Hobbies, OrenoBeys, Oreno