Refund Policy

Last updated: 5 September 2026

This Refund Policy applies to purchases made from Oreno Hobbies through orenohobbies.com and our other direct sales channels.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

If a product is faulty, unsafe, damaged, not as described, not fit for its stated purpose, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Change of Mind

Oreno Hobbies does not provide refunds or exchanges for change of mind where the product supplied is as ordered and does not fail an applicable consumer guarantee.

This includes, for example:

• ordering the wrong product, version, colour, part, quantity or size;
• finding the product cheaper elsewhere;
• deciding you no longer want or need the item;
• not reading the product description before ordering;
• disliking the result of a random, mystery or blind product where the product was supplied as described;
• receiving a duplicate random or mystery item where the product was supplied as described.

Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged, unsafe, incorrect or not as described, please contact us as soon as reasonably possible at info@orenohobbies.com.

Please include, where available:

• your order number;
• your full name;
• a clear description of the issue;
• clear photos or video showing the issue; and
• photos of the shipping packaging if the item was damaged in transit.

We may need to inspect or assess the product before providing a remedy where it is reasonable to do so. Any assessment requirement does not limit your rights under the Australian Consumer Law.

For a major problem, you may be entitled to choose a refund or replacement where required by law. For a minor problem, we may provide a repair or another appropriate remedy as permitted by law.

Pre-Orders and Incoming Stock

Pre-order and incoming-stock release dates and shipping timeframes are estimates unless we expressly state otherwise. Supplier, manufacturing, customs, freight or other delays may occur.

A change in an estimated shipping date does not automatically create a change-of-mind refund entitlement. However, this does not limit any rights you may have under the Australian Consumer Law, including where we cannot supply the product or where applicable consumer guarantees are not met.

If Oreno Hobbies confirms that we cannot supply a pre-ordered item, we will provide an appropriate refund for the affected item. If your order contains other products, those items may still be supplied unless otherwise agreed.

Order Cancellations

Requests to cancel an order before dispatch may be considered at our discretion. Once an order has entered processing, packing or dispatch, cancellation may not be possible. This does not affect any rights you have under the Australian Consumer Law.

Returns

Please do not send a product back without contacting us first. If a return is required, we will provide return instructions.

Where required by the Australian Consumer Law, Oreno Hobbies will cover or reimburse reasonable return costs associated with a product that fails an applicable consumer guarantee.

Refund Processing

Approved refunds will normally be issued to the original payment method. We will process approved refunds as soon as reasonably practicable, but the time taken for funds to appear in your account may depend on your bank, card issuer or payment provider.

Contact

For refund, return or product issue enquiries, contact:

Oreno Hobbies
Email: info@orenohobbies.com
Website: orenohobbies.com